FAQ

  • Why should I use a professional pet sitting/dog walking company?
  • We believe pets are most comfortable in their own familiar environment. Having a pet sitter come into the home helps your pets maintain their diet, routine and helps alleviate the stress associated with pet parents leaving and pets being placed in a loud, unfamiliar environment. It also minimizes exposure to contagious illnesses from other animals.

  • How do I get started?
  • We have 3 simple ways you can get started with us.

    1. Fill out the contact form on our website

    2. Give us a call 504-233-3858

    3. Get started now with out virtual setup process by clicking here.

  • What services does Courtney's Pet Care Professionals offer?
  • We offer a wide range of customizable services to fit the needs of your pet. Some of our services include dog walking, pet sitting, cat care, house sitting, pet nutrition counseling, CBD counseling and many more. Our cleints can customize the length and frequency of the visits.

  • What is your service area?
  • We service New Orleans, Metairie and the Northshore including Mandeville, Madisonville, Covington, Abita Springs & Lacombe.

    These are the zipcodes that we service: 70001, 70002, 70003, 70005, 70006, 70112, 70113, 70115, 70116, 70117, 70118, 70119, 70122, 70124, 70125, 70130, 70032, 70420, 70433, 70435, 70445, 70447, 70448 & 70471

  • Do you charge a travel fee?
  • Yes, if you are located outside of a 10 mile range from our New Orleans or Northshore offices a $1 per additional mile surcharge will apply.

  • What types of animals do you care for? Is it just cats and dogs?
  • Our clients are mostly cats and dogs but we also care for chickens, exotic birds, hamsters, rabbits, fish, gerbils, guinea pigs, frogs, lizards and farm animals. Don't see your pet listed? Contact us to discuss how we can accomodate your pets needs.

  • Do you board animals or bring them into your homes?
  • No. We believe pets deserve stress free in their own home care, which is why we have chosen not to have a boarding facility.

  • Can I meet the owner or my pet professional beforehand?
  • Yes. We highly recommend a meet and greet with you and your pet before pet care services can begin.We even offer virtual meet and greets via Zoom.

  • Why is a Meet and Greet needed?
  • We require a Meet and Greet prior to the start of service so that our clients can meet their pet professional and introduce him/her to their pet(s). This meeting allows you to review all important information about your home and care routine with our sitter as well as gives you a chance to ask any questions that may arise.

  • What if my pet professional can't make it to my pets?
  • We work as a team, if your designated pet professional cannot make it to the schedule visit we have a backup professional already assigned to you.

  • Do you care for special needs, senior or pets that need medication?
  • Yes, this is no problem at all. We are trained to give insulin, pills and other medications as well as care for senior or geriatic pets.

  • How are you different from other dog walking and pet sitting services?
  • We have designed our service with the top priority to provide pets and their pet parents outstanding, reliable, and secure pet care services from the comfort of their own home. We fulfill this promise by following our Courtney's Pet Care Professionals Promise.

  • What is the "Courtney's Pet Care Professionals Promise"?
  • Our all-time goal is to provide pet parents guilt-free time at work or while traveling. We want our clients to feel confident that their home and their pet(s) are receiving the love, companionship and exercise that they deserve. We have implemented a set of systems and processes to help make sure that you and your pet stay safe and that each pet in our care receives the same standard of care. We call this system the Courtney's Pet Care Professionals Promise.

  • Our Promise Includes:
    • Providing Peace-of-Mind
    • Real-Time Check-Ins
    • Flexible Scheduling
    • Customized Services
    • Reasonable and Competitive Rates
    • Visit Reports and Photos
    • Safety
    • Experience & Continued Education
    • Top Notch Staff
    • Veterinary Recomendation
    • Professionalism
    • Genuine Love of Animals

  • Is Courtney’s Pet Care Insured and Bonded?
  • Yes, all employees are covered under the comapnies Liability and bonding insurance as well as worker's comp.

  • What does it mean when you say you are Insured and Bonded?
  • Insured means that we care liability insurance, which protects from financial loss should any accidents occur while we are caring for your pets. All Professional Business owners should carry liability insurance.

    Dishonesty Bonding protects you and gives you peace of mind that you will be reimbursed if an employee should steal anything from your home. Any business owner with employees that enter into homes should have a dishonesty bond.

    We are more than happy to show you proof of insurance and bonding at your request. We can easily email you a copy of the certificates

  • How do I schedule or cancel Courtney’s Pet Care services?
  • Visit our booking page by Clicking Here or Call our office (504) 233-3858

  • Can I schedule or cancel directly with my pet professional?
  • No, for your safety and the safety of your pets all visit requests and cancellations must be completed through our office. We use a high-tech scheduling app that allows us to make sure each pet in our care receives the same standard of care and that no pet gets left behind.

  • How are keys handled?
  • We have several options for you to choose from. We do require TWO (2) working keys or “modes of entry”.

    Modes of entry can include:

    • Lockbox (Our preferred method, that way you stay in control of your keys)
    • Our key pick-up and drop-off service, $12 each way
    • Garage or Door Code

  • How do I make a payment?
  • You will receive an invoice to your email on file with us. All balances are due 3 business days prior to the start of services. We accept Checks, Visa, Mastercard, Discover and AMEX. If you have not made payment by 6 PM, 3 business days prior to your service start we will automatically charge your credit card on file. If you wish to pay by check, prior arrangements must be made with Courtney. Our employees are not allowed to collect payments at this time.

    All monthly dog walking packages are automatically charged on the 25th of the month prior. If the 25th falls on a weekend, you will be charged the following business day.

  • What is Courtney’s Pet Care cancellation policy?
  • Pet Sitting & Cat Care:

    • 0-48 hours before the start of service, charged in full.
    • 2-7 days before the start of service, a 25% cancellation fee applies and the remaining 75% of paid in full balance will be placed on your account for future service bookings within one year.

    Dog Walking:

    • Member Dog walks must be cancelled by 5pm on the day prior to receive credit on your account.
    • "Ad Hoc" Dog Walking/Non-Member: Defined as 1 or more walks scheduled outside of or not part of a membership in an "as-needed" fashion. Once these walks are confirmed, they are final. Cancellation forfeits the service fee.
    • Overnights/House Sitting Visits:

      • 14+ days before the start of service, 100% of paid in full balance will be placed on your account for future service bookings within one year.
      • 8-13 days before the start of service, 50% of total service fee due as cancellation fee and remaining 50% of paid in full balance will be credited on your account for future bookings within one year.
      • 0-7 days before the start of service, 100% due as cancellation fee.

        ** Early return home resulting in cancellation of additional walks/visits and/or overnights will NOT be credited.

        ** During Holiday periods, 100% payment is due to secure your reservation; Holiday reservation cancellations are non-refundable.

        Exceptions to the cancellation fee are only in the event of a dog walk canceled due to inclement weather or for pet illness. In the event of pet illness proof of a veterinary note must be submitted. If Courtney's Pet Care Professionals shows up for duty and is turned away, you agree to compensate us for the full value of the visit.

      • Should I tip my designated pet care professional?
      • Tipping is not necessary but if you wish to reward your pet professional for excellent service you may leave cash in an envelope with their name on it.

      • How much advance notice does Courtney’s Pet Care require?
      • We prefer at least 48 hours but sometimes emergencies happen – our goal is to help you when you need it most, even at the last minute. This is the reason why we assign two pet professionals to you. Visits with 24 hours or less than notice will be subject to a $20 surcharge.

      • Do you work holidays?
      • Yes, we operate 365 Days A Year. There is an $8 surcharge on New Years Day, Mardi Gras, Easter, Jazz Fest, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Eve.

      • Do you offer a referral program?
      • Yes. We believe in rewarding our clients for sending referrals and because of that, our business is mostly referral-based.