FAQ

No. We believe in in-home care, which is why we have chosen not to have a boarding facility.

Of course! We have many clients who contract Courtney’s Pet Care Professionals to visit their homes while they travel to do all of those things. This gives them peace of mind that their home is safe while they are out of town. So, no, you do not have to have a pet to use Courtney’s Pet Care Professionals.

I have put my heart and soul into creating an extraordinary pet care service that truly provides pet owners with peace of mind that their pets and their homes are being well-cared for in their absence.

Your pets can stay in familiar surroundings where they are comfortable and safe while being cared for by a bonded and insured pet care professional. Maintaining your pet’s normal routine will reduce the amount of stress on your pet, and you won’t have to worry about your pet being exposed to germs. Your home’s security will be enhanced with someone visiting your house each day. If there is a problem with your home, your pet care professional will notify you right away. There is no need to arrange a time to pick up for your pet because when you arrive home, your pet will be waiting for you!

Yes! All employees are bonded, insured, and covered by workman’s compensation. What type of pets do you care for? Our pet clients include dogs, cats, birds, chickens, rabbits, pigs, cows and snakes. We are open to caring for any pet you have.

Click on the New Client link at the top right hand side of navigation menu to create a profile in our online scheduling software. This helps us get to know your pet’s care during your consultation. You can also email us: info@courtnetspetcare.com or call us at 504-657-6300

Once your profile is completed and we have scheduled your intitial consultation, you will be able to book your appointments online whenever it is convenient for you to do so. To cancel services, please email info@courtneyspetcare.com or call us at 504-657-6300.

The consultation gives us the opportunity to meet you and your pet and go over your pet’s usual routine. This is a great opportunity for you to get to know us and ask questions. We will go over your profile and make sure we understand all of your instructions. Please have your pet’s vaccination records and either two sets of keys or a garage code and key ready for your consultation

Courtney’s Pet Care requires two working keys or a garage code and a key to be provided during the initial consultation. If you live in a gated community or apartment building, we must have a gate card or key fob to get into your building. For your security, no keys will be mailed or hidden outside. Keys are kept in the safe at our office and coded with a number and your pet’s name. There are no paper records kept at our office that could ever connect your numbered key to your home.

Payment is due 4 business days prior to the start of upcoming month for our monthly walk clients and 4 business days prior to the start of service for our pet sitting clients. We accept all major credit cards. You can login into your online profile at any time to update your credit card information or print out an itemized statement of your visits.

Cancellations must be received at least 24 hours prior to the start of service. Courtney’s Pet Care does not provide refunds in the event of a cancellation or service reduction. Thank you for understanding.

Gratuity is not required, but is always appreciated when you choose to recognize the dedication and care your pet care professional provides. You can leave cash for your pet care professional to pick up at your home, or you can add a tip to your bill in your online profile.

The earlier you can book the better. We are happy to accept last minute requests depending on the availability of our pet care professionals. If you are a new client, please allow enough time to schedule a consultation before your trip.

Yes! We work on holidays, so that you can enjoy time with your loved ones. We will handle the walks, feeding, litter box cleaning and playtime, no problem.

Your pet’s safety is our top priority. In the event of inclement weather our pet care professionals have protocols to determine if visits should be modified for your pet’s safety.

Fully Insured and Bonded Professional Pet Sitting and Dog Walking Company. Our essential goal is to provide our incredible clients with peace of mind.